ORDERING & DELIVERY
The easiest way to order from us is to purchase via our website using a credit card (Visa or Mastercard) or via PayPal. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card (Visa or Mastercard).
To process an order manually, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.
Phone: 02 6851 4405
We offer FLAT RATE SHIPPING of $10.00 on all orders within Australia. Express Post within Australia is also available for $13.00 per order.
Our goal is to deliver your purchase as quickly as possible. All orders have a processing time of 24-48 hours, and delivery is between 2 – 7 working days. You will receive an email confirming the dispatch of your order once it has been sent.
During the check out process, you should specify any special delivery instructions.
Australia Post Tracking numbers will be recorded by Undercover Sleepwear & Lingerie. We can not be responsible for items lost in the post.
In some instances products will be sent directly from our supplier to the customer. We will communicate the dispatch of each item with the same process as listed above.
If, for some reason, there is a delay with delivery of your order we will communicate this within 2 working days, and communicate a delivery timeframe. Should a delayed delivery time not meet your needs, we will be happy to process a refund.
Undercover Sleepwear & Lingerie is based in Australia, however we are happy to ship internationally.
All orders will be charged in Australian dollars ($AUD) and include 10% GST (Goods and Services Tax).
Australia Post International shipping costs will apply, along with the appropriate insurance cost. Australia Post delivery charges are influenced by the size and weight of the product(s) you have ordered, and the delivery location. Exact delivery costs are calculated in the shopping cart and will be added to your order total before check out. The delivery charge will be shown as a separate item in your shopping cart. For a quote on international shipping costs for your order, please email us on firstname.lastname@example.org.
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
ITEMS OUT OF STOCK
At Undercover Sleepwear & Lingerie, we endeavour to make sure that all products shown on our site are in stock, and that pricing is true and correct.
If an item on the site is showing out of stock, we will do our best to order it in if requested. Delivery time frames will be clearly communicated, and we will not process the payment until we can confirm the item is ready for dispatch.